We partner with the private sector, funders, NGOs, governments and social enterprises to strengthen health systems. Representative engagements encompass health product innovation and scale-up, innovative service delivery models, user adoption and behavior change in low-resource settings. Learn more about our global health partnership with USAID
We use insights about needs and motivations to inspire new ideas for financial products, services and strategies. A few of the major challenges we tackle include customer segmentation, finance for smallholder farmers, inclusive banking strategies and new product innovation and scale-up. Download the CGAP Experience Toolkit for Financial Inclusion
ICT & MOBILE FOR DEVELOPMENT
Communication technology plays a transformative role in increasing the availability and timeliness of information to support better decision-making. We are equally comfortable designing rich data visualizations or streamlined messaging services, while ensuring that the user experience is always aligned with the technology strategy.
AGRICULTURE & FOOD SECURITY
Agriculture plays a critical role in the fight against rural poverty, increasing regional food security and improving health outcomes. We’ve explored new opportunities for innovation within complex agricultural ecosystems involving the private sector, value chain players, extension service providers, retailers, governments and the technology industry. Learn more about the human impact of rural and agricultural finance
It is impossible to meet the nutritional and economic needs of a growing global population without a new approach to sustainably manage our oceans’ fisheries. We work with communities to better understand the needs of smallholder fisherfolk and prototype livelihood interventions that strengthen benefits for a variety of stakeholders in local value chains. Learn more about our partnership for sustainable fisheries
EMPLOYMENT & EDUCATION
The potential of youth remains untapped today globally, with their skill levels not meeting the needs of over-burdened labor markets. We seek to understand the overarching patterns in their career journeys, key defining moments, and employment as part of a comprehensive behavioral framework which has helped inform a range of new skills-building programs, interventions and investments.
OFFERINGS - DESIGN LABS
Frequently, organizations go to considerable expense and effort to bring together diverse stakeholders, only to make poor use of their time, missing the opportunity to generate new perspectives and approaches in an active and collaborative manner.Our design team is fully acclimated to working across disciplines to drive alignment toward shared visions and breakthrough thinking for small convening of 5-10 people and large sessions with more than 200 participants.
OPPORTUNITY MAPPING - SMALLHOLDER FARMER
DIG conducted user research with farmers and facilitated a multi-stakeholder design lab to identify innovation opportunities in smallholder finance in Kenya. Download the Direct - to - Farmer Finance innovation Spaces Playbook
SYSTEM MAPPING - VIETNAM APPAREL INDUSTRY
DIG designed and facilitated a system mapping lab with stakeholders across the public and private value chain to create a sustainable roadmap for the apparel sector in Vietnam.
RAPID PROTOTYPING - INDIAN URBAN MFI
DIG designed and facilitated a design and prototyping lab in Bangalore with internal teams at a large urban MFI to generate concepts and project plans to improve their customer experience. Check out our design labs in action
OFFERINGS - PRODUCT & BUSINESS PROTOTYPES
We have seen too many organizations get stuck in long program planning cycles and then invest valuable resources in expensive pilots without taking the simple step to rapidly prototype and test their assumptions early-on. DIG specializes in using agile techniques to to rapidly test and prototype a range of behavior change, incentive and service delivery models using a diverse set of design tools. Our approach leverages key techniques from social science and participatory design to ensure that the results are structured and rigorous.
NEW OFFERINGS AND BUSINESS MODELS - FINANCIAL INCLUSION
Dalberg partnered with CGAP and myAgro to understand unmet needs, prioritize new product propositions and design and prototype new solutions for smallholder farmers in Senegal. See more on supporting smallholder savings in Senegal
NEW BUSINESSES AND BRANDS - RETAIL HEALTH
The DIG and Dalberg Africa team worked with a VC-funded startup in West Africa to combine user research and business analysis to define and prototype a new MVP retail health offering for BOP customers in urban environments in Nigeria.
NEW DATA PLATFORM FOR DECISION SUPPORT - GLOBAL HEALTH
DIG is working with a consortium of partners to design and pilot an online platform that will provide a comprehensive picture of digital health to support decision-making with national ministries of health. Learn more on health enabled global digital health index
OFFERINGS - SERVICE & PROGRAM DESIGN
Social impact generally requires influencing multiple dimensions of a fragmented ecosystem. Key elements of service delivery are often neglected or compromised because program designers did not take a coordinated or holistic view. Our teams leverage user insights to create an integrated picture of needs and opportunities across the entire user journey. We then work to rapidly prototypes and test programmatic solutions to validate their market fit as well as generate impact data that can drive M&E and other evaluation models.
SERVICE INNOVATION - FINANCIAL INCLUSION
DIG partnered with frog Design and BTPN bank to design a new base of the pyramid financial service offering using branchless banking infrastructure that is currently being piloted in Indonesia for rollout and scale-up. Learn more (see "BPTN" page 98)
PROGRAM AND INCENTIVE DESIGN - FISHERIES
DIG worked with local NGO’s and social enterprises to conceptualize and test new incentive models and livelihood programs to support sustainable fishing practices among artisanal fishers in Indonesia & Chile. Read about Fishermen First (in Huffington Post) and our sustainable fisheries partnership
OFFERINGS - INNOVATION STRATEGY & CAPACITY BUILDING
Many of our clients have experimented with a range of different design and innovation methodologies, but encountered significant hurdles when they tried to integrate and sustain these approaches within their organizations. It is our belief that many of the methods we employ have a strong element of common sense. We see it as our responsibility to ensure that our clients get maximum value out of the resources they invest with us with a hands-on approach to drive learning through active engagement.
HUMAN-CENTERED DESIGN STRATEGY
Dalberg developed the strategy to integrate human-centered design (HCD) approaches to support a major foundation’s global health portfolio; and identify opportunities to invest in design capacity in underserved markets.
CUSTOMER EXPERIENCE TOOLKIT AND CAPACITY BUILDING
CGAP engaged DIG to translate their knowledge base into a practical toolkit to assist financial service providers in designing products and services for the unbanked. Download the CGAP Experience Toolkit (2.5 MB pdf)
INNOVATION TOOLKIT DEVELOPMENT
The Dalberg / DIG team developed an Innovation Primer for a major US foundation to provides funders with tangible, concrete ways to determine how to best to integrate innovation models within their portfolio. Visit the innovation Guide for Funders website