The value of Human-Centered Design
We believe the value of HCD lies in its ability to create solutions that can be successfully implemented because they are desirable, viable, feasible and sustainable.
Our design approach is iterative, measurable and results driven.
Our approach is focused on understanding dynamics between stakeholders across the ecosystem. We work with stakeholders—whether end users or service providers—to create solutions and strategies that overcome challenges and develop opportunities to create value and impact.
Our HCD practice is not static
We are actively evolving our approach towards community engagement and power sharing. As a group of designers dedicated to design for impact, we regularly discuss the ethical implications of our methods and are actively working on evolving our methodology to be more community-centered and and collectively owned.
How do we practice it?
We offer an integrated suite of tailored, evidence-based design services
Our clients come to us to partner on projects across a wide range sectors that each require a different approach and expertise. Our design methodology can be adapted to deliver a wide array of services while remaining grounded in our community-centered values:
Our expanded design toolkit
There are many methods within our integrated design toolkit drawn from HCD and related disciplines. These methods are rigorous and multi-disciplinary, and help us understand needs, design for needs, and engage users and stakeholders. In practice, we routinely draw on related methodologies such as behavioral science, systems design, media production, data analytics, and lean / agile development.
Service design helps maintain a cohesive picture of various touch-points with users and stakeholders so they can better coordinate their activities to deliver value on a consistent basis over time.
Creative and collaborative methods help engage stakeholders and users, map out new opportunity spaces and align around new agendas, ideas and strategies.
System mapping helps visualize dynamic systems that reflect a common understanding of key stakeholders, relationships and feedback loops. This is critical in identifying leverage points and opportunities for collaboration.
We use on-site research methods that involve observations and deep-dive interviews, taking place in the contexts and locations in which users (and other stakeholders) live, work and interact.
We incorporate behavioral science techniques into our HCD and prototyping approach to generate behavioral hypotheses and rigorously test ideas through experiments.
Rapid prototyping accelerates the process for testing assumptions and iterating new product, program or delivery models. It removes risk and increases certainty by engaging users and stakeholders early and often.
We leverage big data analytics to complement qualitative research with statistically rigorous insights from market research, surveys and separate data sets, to inform segmentation, business cases and go-to-market strategies.
Pilot testing and implementation validates propositions and lowers the risk of failure for a proposed solution. Supported by the right business strategy and incentive models, pilots are an ideal way to measure business impact through small-scale experimentation.
We work closely with technology development partners to implement our solutions, using rapid sprint cycles centered on user stories closely tied to our HCD research insights.
We’ve developed toolkits for remote research and design, remote creative facilitation and integrating HCD with behavioral science. Download our primers here:
Download our remote research and design primer.
Download our remote creative facilitation primer.
Download our HCD and behavioral science integration primer.
WHAT DO WE DO?
Dalberg Design works across a wide range of sectors, leveraging the rich content knowledge and expertise of Dalberg's specialized practice areas to ensure our creative approaches and collaborations are calibrated to the complexity of these challenges:
Global Health | Financial Inclusion | ICT & Mobile for Development | Agriculture & Food Security | Sustainable Fisheries | Employment & Education | Gender Empowerment | Cities & Urban Development | Humanitarian Assistance | Energy Access | Environment | Water & Sanitation
Learn about some of our signature initiatives and programs.
OFFERINGS
Dalberg Design combines skills drawn from top-tier design and innovation consultancies with the robust business analysis and strategic planning capabilities of Dalberg to support a unique set of integrated offerings for our clients. These include:
DESIGN LABS
Frequently, organizations go to considerable expense and effort to bring together diverse stakeholders, only to make poor use of their time, missing the opportunity to generate new perspectives and approaches in an active and collaborative manner. We are fully acclimated to working across disciplines to drive alignment toward shared visions and breakthrough thinking, whether for small convenings of 5-10 people or large sessions with more than 200 participants.
PRODUCT & BUSINESS PROTOTYPES
We have seen too many organizations get stuck in long program planning cycles and then invest valuable resources in expensive pilots without taking the simple step to rapidly prototype and test their assumptions early-on. We specialize in using agile techniques to rapidly and iteratively test and prototype a range of behavior change, incentive and service delivery models. Our approach leverages key techniques from social science and participatory design to ensure that the results are structured and rigorous.
SERVICE & PROGRAM DESIGN
Social impact generally requires influencing multiple dimensions of a fragmented ecosystem. Key elements of service delivery are often neglected or compromised because planners did not take a coordinated or holistic view. Our teams leverage user insights to create an integrated picture of needs and opportunities across the entire user journey. We then rapidly prototype and test programmatic solutions to validate their market fit, inform an MVP and roadmap, as well as generate impact data.
INNOVATION STRATEGY & CAPACITY BUILDING
Many of our clients have experimented with a range of different design and innovation methodologies, but encountered significant hurdles when they tried to integrate and sustain these approaches within their organizations. We see it as our responsibility to ensure that our clients get maximum value out of the resources they invest with us with a hands-on approach to drive learning through active engagement. We regularly develop toolkits and curricula to help our clients continuously learn and innovate.
THE DALBERG FAMILY
We are the only design group embedded in an advisory firm focused purely on social impact. We collaborate extensively with each part of the Dalberg Group. 80% of our work is integrated with other Dalberg capabilities, from strategy to market research to data analytics to measurement and evaluation.
This integrated approach helps ensure our ideas and solutions are truly viable, feasible, sustainable and actionable.
