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      <image:caption>NEW BUSINESSES AND BRANDS - RETAIL HEALTH The DIG and Dalberg Africa team worked with a VC-funded startup in West Africa to combine user research and business analysis to define and prototype a new MVP retail health offering for BOP customers in urban environments to ensure a strong product market fit.</image:caption>
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      <image:caption>SERVICE INNOVATION - FINANCIAL INCUSION DIG partnered with frog Design and BTPN bank to design a new base of the pyramid financial service offering using branchless banking infrastructure that is currently being piloted in Indonesia for rollout and scale-up. Learn more (see”BTPN” page 98)</image:caption>
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      <image:caption>PROGRAM AND INCENTIVE DESIGN - FISHERIES The DIG team worked with a network of local NGO’s and social enterprises in Indonesia and Chile to conceptualize and test new incentive models and livelihood programs to support artisanal fishers as they transition to more sustainable fishing practices. More on Putting Fishermen First (Huffpo) More about Dalberg's Sustainable Fisheries Program</image:caption>
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      <image:caption>NEW DELIVERY PLATFORMS - RURAL INTERNET DIG worked with public and private sector actors to conceptualize and pilot new business models for last mile Internet delivery in Kenya and Nigeria combining satellite and WIFI capabilities.</image:caption>
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      <image:caption>CUSTOMER EXPERIENCE TOOLKIT AND CAPACITY BUILDING CGAP engaged DIG to translate their knowledge base into a ‘customer experience toolkit’ to assist financial service providers in designing products and services with maximum appeal and uptake for the unbanked as well as strategies to institutionalize customer insights capabilities within their organization. Download the CGAP Experience Toolkit (2.5 MB PDF)</image:caption>
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      <image:caption>HUMAN CENTERED DESIGN STRATEGY Dalberg developed a preliminary strategy for increasing the value of human-centered design (HCD) approaches to support a major foundation’s global health portfolio; and identify opportunities for investment that will increase design capacity in underserved markets.</image:caption>
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      <image:caption>INNOVATION TOOLKIT DEVELOPMENT The Dalberg / DIG team developed an Innovation Primer for a major US foundation that provides staff with tangible, concrete ways to determine whether and how best to integrate a broad set of innovation models within their work as well as support their portfolio of grantees. Visit the Innovation Guide website</image:caption>
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      <image:caption>NEW OFFERINGS AND BUSINESS MODELS - FINANCIAL INCLUSION Dalberg partnered with CGAP and myAgro, a West African input retailer, to conduct multiple weeks of research, ideation and prototyping across Senegal to understand unmet needs, prioritize new product propositions and design and prototype new solutions for smallholder farmers. Learn more</image:caption>
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      <image:caption>NEW DATA PLATFORM FOR DECISION SUPPORT - GLOBAL HEALTH DIG is working with a consortium of partners to design and pilot an online platform that will provide the first-ever comprehensive picture of digital health to support decision-making with national ministries of health. Learn more...</image:caption>
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      <image:caption>Pro Mujer Advancing Indigenous Female Entrepreneurs’ Financial Independence in Rural and Periurban Mexico, Guatemala, El Salvador, and Honduras</image:caption>
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      <image:caption>Pima County Health Department Advancing Health Literacy for Hispanic and Latina/x/o Communities in Tucson, Arizona.</image:caption>
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      <image:caption>The Consultative Group to Assist the Poor Empowering women in rural agricultural livelihoods through improved access to and returns from labor and markets</image:caption>
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      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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      <image:caption>Gates Foundation | Project Concern International Engaging men for improved  family planning and nutrition outcomes</image:caption>
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      <image:caption>Gates Foundation | Rockefeller Foundation The Human Account: transforming financial product and policy design for the under-served through market segmentation</image:caption>
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      <image:title>What we do - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/1589189902477-FH0KS4470XWMMYP56JRX/Screen+Shot+2020-05-11+at+10.32.25+AM.png</image:loc>
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    <image:image>
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      <image:title>What we do - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/1587544016884-YGA8BPOML9LD24DAEGN7/PROGRAM-AND-INCENTIVE-DESIGN---FISHERIES3.jpg</image:loc>
      <image:title>What we do</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/1587544045014-N28PBDVPC5NCR8HPVV6W/static1.squarespace.jpg</image:loc>
      <image:title>What we do</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/d0923bea-01c5-4dce-9285-b75e0fdb1d51/Screenshot+2025-07-30+at+14.08.10.png</image:loc>
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      <image:caption>We design and lead dynamic, inclusive sessions that spark insight, alignment, and collaborative action.</image:caption>
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      <image:caption>We make sense of complex data to reveal patterns, reframe challenges, and define clear opportunities for impact.</image:caption>
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    <image:image>
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      <image:title>What we do</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/1753874474786-WJC5BP15QCWGKSHNMK2Q/Screenshot+2025-07-30+at+13.31.26.png</image:loc>
      <image:title>What we do</image:title>
      <image:caption />
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/1753874469604-34MOZL0A9M06RDEN5QN6/Screenshot+2025-07-30+at+13.31.32.png</image:loc>
      <image:title>What we do</image:title>
      <image:caption />
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/1753967939628-ID7PSS3J617QR4FFSCYE/Screenshot+2025-07-31+at+16.16.49.png</image:loc>
      <image:title>What we do</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/1753874469913-NA6EZYSHFE8PNQX3Q2O5/Screenshot+2025-07-30+at+13.31.37.png</image:loc>
      <image:title>What we do</image:title>
      <image:caption />
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/1587544071213-4YC88OK5M54LNTBUJW07/CUSTOMER-EXPERIENCE-TOOLKIT-AND-CAPACITY-BUILDING2.jpg</image:loc>
      <image:title>What we do</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/bd3d8b53-fb82-4abc-a67c-e0305992f0e8/Screenshot+2025-07-30+at+14.08.03.png</image:loc>
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      <image:caption>We prototype and test solutions in real-world settings to learn quickly, adapt, and build evidence for scale.</image:caption>
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      <image:caption>We ground our work in deep, mixed-methods research to uncover insights that drive meaningful, contextually relevant solutions.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/1589189928705-DFTOGEF91CKPVX76ZQHH/Screen+Shot+2020-05-11+at+10.32.06+AM.png</image:loc>
      <image:title>What we do</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/32f5a580-8f59-446e-9648-a59eff90227c/Screenshot+2025-07-30+at+14.07.57.png</image:loc>
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      <image:caption>We translate insights into tangible, testable solutions, refining concepts into practical, scalable designs.</image:caption>
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    <image:image>
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      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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      <image:caption>We co-create with communities and stakeholders to ensure solutions are inclusive, equitable, and rooted in lived experience.</image:caption>
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    <image:image>
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      <image:title>Expecting Mothers</image:title>
      <image:caption>Workshop to assess messaging &amp; communications assets</image:caption>
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    <image:image>
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      <image:title>Expecting Mothers</image:title>
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    <image:image>
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      <image:title>Expecting Mothers</image:title>
      <image:caption>Packaging Design for CHX Gel</image:caption>
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      <image:title>Expecting Mothers</image:title>
      <image:caption>Prototype Testing the Digital Library at Health Clinics in Abuja, Nigeria</image:caption>
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    <image:image>
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      <image:title>Small-Scale Fisherfolk</image:title>
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      <image:title>Small-Scale Fisherfolk</image:title>
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      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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      <image:title>Latest insights - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
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      <image:title>Latest insights - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/1563282805464-IQADJ7OZB0E2ODN3WVIK/p-1-90351310-what-the-iron-throne-reveals-about-the-secret-history-of-user-friendly-design.jpg</image:loc>
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    <image:image>
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    <image:image>
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    <image:image>
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    <image:image>
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      <image:title>Latest insights - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/1563282580021-JACBONYYC9BTWIMPU8OD/oped1-ktLC--621x414%40LiveMint.JPG</image:loc>
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    <image:image>
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      <image:title>Latest insights - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
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      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/1465775503224-E08Q3AFS398RBMC14DYK/image-asset.jpeg</image:loc>
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    <image:image>
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    <image:image>
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      <image:title>Who we partner with</image:title>
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      <image:title>Who we partner with</image:title>
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      <image:title>Who we partner with</image:title>
      <image:caption />
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    <image:image>
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      <image:title>Who we partner with</image:title>
      <image:caption />
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    <image:image>
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      <image:title>Who we partner with</image:title>
      <image:caption />
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    <image:image>
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      <image:title>Who we partner with</image:title>
      <image:caption />
    </image:image>
    <image:image>
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      <image:title>Who we partner with - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/75c86495-908a-430a-bddf-04bd52ab6729/Dalberg_Partners.png</image:loc>
      <image:title>Who we partner with</image:title>
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  <url>
    <loc>http://www.dalbergdesign.com/digifarm</loc>
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    <priority>0.75</priority>
    <lastmod>2017-03-08</lastmod>
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      <image:title>DigiFarm</image:title>
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    <image:image>
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    <image:image>
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    <image:image>
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      <image:title>DigiFarm</image:title>
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    <image:image>
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    <image:image>
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    <image:image>
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    <image:image>
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    <image:image>
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    <image:image>
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    <image:image>
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    <image:image>
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  </url>
  <url>
    <loc>http://www.dalbergdesign.com/smallholder-farmers</loc>
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    <lastmod>2017-07-05</lastmod>
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      <image:caption>The MVP of the digital platform, being tested live by a user.</image:caption>
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    <image:image>
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      <image:title>Smallholder Farmers</image:title>
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    <image:image>
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      <image:title>Smallholder Farmers</image:title>
      <image:caption>Early prototype of the USSD-based menu for the digital tool</image:caption>
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    <image:image>
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      <image:title>Smallholder Farmers</image:title>
      <image:caption>The flexible credit product prototype</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/1498650674459-LQTA9P6ANFYZSRTSNP4K/image-asset.png</image:loc>
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      <image:caption>Prototype vendor toolkit</image:caption>
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    <image:image>
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    <image:image>
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      <image:caption>Conceptual framework for the service, which included a digital platform as well as non-digital enabling features</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/1492945574001-SBDZNEKD3U9E1HZO9MRE/image-asset.png</image:loc>
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      <image:caption>Prototype farmer loyalty vouchers</image:caption>
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    <image:image>
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      <image:title>Smallholder Farmers</image:title>
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  </url>
  <url>
    <loc>http://www.dalbergdesign.com/underemployed-youth</loc>
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    <priority>0.75</priority>
    <lastmod>2017-07-05</lastmod>
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    <image:image>
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    <image:image>
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      <image:caption>Our analysis of the journeys of youth we met strongly indicate five distinct personas, however we observed patterns of variations across socio-economic contexts that we captured here as sub-personas</image:caption>
    </image:image>
    <image:image>
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      <image:caption>Application: Youth reflected on their environment and specified the most important design principles for program design and implementation</image:caption>
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    <image:image>
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  <url>
    <loc>http://www.dalbergdesign.com/form</loc>
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    <lastmod>2017-04-28</lastmod>
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    <lastmod>2019-09-05</lastmod>
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    <lastmod>2019-09-05</lastmod>
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      <image:title>JD-CL</image:title>
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  </url>
  <url>
    <loc>http://www.dalbergdesign.com/jdsd</loc>
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    <lastmod>2019-09-05</lastmod>
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      <image:title>JD-SD</image:title>
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    <loc>http://www.dalbergdesign.com/jdf</loc>
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    <lastmod>2019-09-05</lastmod>
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      <image:title>JD-F</image:title>
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    <lastmod>2025-07-31</lastmod>
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      <image:title>Who we are - Make it stand out</image:title>
      <image:caption>Emma Eriksson Director, Nairobi</image:caption>
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      <image:caption>Keerthana Ramesh Senior Designer, Mumbai</image:caption>
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      <image:caption>Arushi Malhotra Creative Lead, Mumbai</image:caption>
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      <image:caption>Moses Mwaniki Designer, Nairobi</image:caption>
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      <image:caption>Sandra Waihuini Ntwatwa Creative Lead, Nairobi</image:caption>
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      <image:caption>Apoorva Jain Senior Designer, Mumbai</image:caption>
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      <image:caption>Amarinder Arora Senior Designer, Mumbai</image:caption>
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      <image:caption>Daniela Sanchez Creative Lead, Mexico City</image:caption>
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      <image:caption>Dhyani Parekh Senior Designer, Mumbai</image:caption>
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      <image:caption>Touveen Thakur Finance and People Operations Coordinator, Mumbai</image:caption>
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      <image:caption>M. Claudia Barcha Senior Designer, New York</image:caption>
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      <image:caption>Prerak Mehta Partner, Mumbai</image:caption>
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      <image:caption>Varsha Pradhan Designer, Mumbai</image:caption>
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      <image:caption>Nergish Sunavala Creative Lead, Mumbai</image:caption>
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      <image:caption>Joy Wahome Designer, Nairobi</image:caption>
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      <image:caption>Evelyn Garrido Senior Designer, Mexico City</image:caption>
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      <image:caption>Chitrangna Dewan Creative Lead, Mumbai</image:caption>
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      <image:caption>Tanvi Dhond Creative Lead, New York</image:caption>
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      <image:caption>Aika Matemu Partner, Nairobi</image:caption>
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      <image:caption>Farid Bonfoh Global Finance Senior Associate, Dakar</image:caption>
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      <image:caption>George Eliot Senior Designer, Mumbai</image:caption>
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      <image:title>Who we are - Make it stand out</image:title>
      <image:caption>Charity Mbaka Designer, Nairobi</image:caption>
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      <image:title>Who we are - Make it stand out</image:title>
      <image:caption>Kevin Okwe Global Operations Manager, Nairobi</image:caption>
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      <image:title>Who we are - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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      <image:title>Who we are - Make it stand out</image:title>
      <image:caption>Robert Fabricant Co-founder and Partner, New York</image:caption>
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      <image:title>Who we are - Make it stand out</image:title>
      <image:caption>Sharon Njavika Director, Nairobi</image:caption>
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      <image:title>Who we are - Make it stand out</image:title>
      <image:caption>Joy Kendi Mwiti Creative Lead, Nairobi</image:caption>
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      <image:title>Who we are - Make it stand out</image:title>
      <image:caption>Ravi Chhatpar Executive Director, Co-founder and partner, London</image:caption>
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      <image:title>Who we are - Make it stand out</image:title>
      <image:caption>Selam Zeru Creative Lead, Nairobi</image:caption>
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      <image:title>Who we are - Make it stand out</image:title>
      <image:caption>Maria Alejandra Sandoval Director, Nairobi and New York</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/7bb9eb7b-c194-4ac8-a2f9-e1933795e08b/Screenshot+2025-06-23+151222.png</image:loc>
      <image:title>Who we are - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/1538992129905-HR7X2QEEAAHG9FZKR88Z/Screen+Shot+2018-10-08+at+10.47.40+AM.png</image:loc>
      <image:title>Who we are</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/543bf912e4b067de38e4b116/8e6679fa-c7ca-44fe-adbc-09df2b5e83f8/Dalberg_Team+Banner.png</image:loc>
      <image:title>Who we are</image:title>
    </image:image>
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