OFFERINGS

DIG combines skills drawn from top tier design and innovation consultancies with the robust business analysis and strategic planning capabilities of Dalberg to support a unique set of integrated offerings for our clients:

DESIGN LABS

PRODUCT & BUSINESS PROTOTYPES

SERVICE & PROGRAM DESIGN

INNOVATION STRATEGY & CAPACITY BUILDING


Design Labs

Frequently, organizations go to considerable expense and effort to bring together diverse stakeholders, only to make poor use of their time, missing the opportunity to generate new perspectives and approaches in an active and collaborative manner. Our design team is fully acclimated to working across disciplines to drive alignment toward shared visions and breakthrough thinking. We appreciate the level of effort and investment that is required to get key stakeholders together. Our approach to facilitation is structured and thorough to make the best use of the time and experience in the room. We employ a diverse set of skills and techniques drawn from lateral thinking, participatory design, scenario planning and system mapping to provide participants working in pairs or small teams with regular prompts and provocations to push their thinking and generate fresh points of intersection. We have successfully applied our methods to small convenings of 5-10 people and large sessions with more than 200 participants.

OPPORTUNITY MAPPING - SMALLHOLDER FARMER Over a three week period, DIG conducting primary research with smallholder farmers and facilitated a multi-stakeholder system mapping and design lab to identify innovation opportunities in smallholder finance in Nairobi, Kenya.  Learn more

OPPORTUNITY MAPPING - SMALLHOLDER FARMER

Over a three week period, DIG conducting primary research with smallholder farmers and facilitated a multi-stakeholder system mapping and design lab to identify innovation opportunities in smallholder finance in Nairobi, Kenya. 

Learn more

SYSTEM MAPPING - VIETNAM APPAREL INDUSTRY DIG designed and facilitated a two-day system mapping lab with stakeholders across the public and private value chain to create sustainable roadmap for the apparel sector in Vietnam.

SYSTEM MAPPING - VIETNAM APPAREL INDUSTRY

DIG designed and facilitated a two-day system mapping lab with stakeholders across the public and private value chain to create sustainable roadmap for the apparel sector in Vietnam.

RAPID PROTOTYPING - INDIAN URBAN MFI DIG designed and facilitated a rapid concept generation, participatory design and prototyping lab over the course of a week in Bangalore with internal teams at a large urban MFI to generate concepts and project plans to improve their customer experience. Check out our lab in action.

RAPID PROTOTYPING - INDIAN URBAN MFI

DIG designed and facilitated a rapid concept generation, participatory design and prototyping lab over the course of a week in Bangalore with internal teams at a large urban MFI to generate concepts and project plans to improve their customer experience. Check out our lab in action.


Product & Business Prototypes

We have seen too many organizations get stuck in long program planning cycles and then invest valuable resources in expensive pilots without taking the simple step to rapidly prototype and test their assumptions early-on.  DIG specializes in using agile techniques to test and validate new product, program or business concepts. Our approach takes full advantage of the broader management consulting capabilities of Dalberg to ensure that we test both behavioral and business hypotheses in an integrated and iterative manner. We apply this approach to a broad range of interventions, not just products. Our team is able to rapidly test and prototype a range of behavior change, incentive and service delivery models using a diverse set of design tools. Our approach leverages key techniques from social science and participatory design to ensure that the results are structured and rigorous.

NEW OFFERINGS AND BUSINESS MODELS - FINANCIAL INCLUSION Dalberg partnered with CGAP and myAgro, a West African input retailer, to conduct multiple weeks of research, ideation and prototyping across Senegal to understand unmet needs, prioritize new product propositions and design and prototype new solutions for smallholder farmers. Learn more

NEW OFFERINGS AND BUSINESS MODELS - FINANCIAL INCLUSION

Dalberg partnered with CGAP and myAgro, a West African input retailer, to conduct multiple weeks of research, ideation and prototyping across Senegal to understand unmet needs, prioritize new product propositions and design and prototype new solutions for smallholder farmers.

Learn more

NEW BUSINESSES AND BRANDS - RETAIL HEALTH The DIG and Dalberg Africa team worked with a VC-funded startup in West Africa to combine user research and business analysis to define and prototype a new MVP retail health offering for BOP customers in urban environments to ensure a strong product market fit.

NEW BUSINESSES AND BRANDS - RETAIL HEALTH

The DIG and Dalberg Africa team worked with a VC-funded startup in West Africa to combine user research and business analysis to define and prototype a new MVP retail health offering for BOP customers in urban environments to ensure a strong product market fit.

NEW MARKET OPPORTUNITIES - REPRODUCTIVE HEALTH DIG worked with a large global health organization to prototype market entry strategies for two product innovations, one in reproductive health and the other a tablet-based application for labor and delivery across multiple markets in East Africa and Asia.  

NEW MARKET OPPORTUNITIES - REPRODUCTIVE HEALTH

DIG worked with a large global health organization to prototype market entry strategies for two product innovations, one in reproductive health and the other a tablet-based application for labor and delivery across multiple markets in East Africa and Asia.

 


Service & Program Design

Social impact generally requires influencing multiple dimensions of a complex ecosystem, whether in health, education or humanitarian response. Too often these separate touchpoints are considered in isolation. The resulting experience for end users, as well as for providers and other stakeholders, is often fragmented with key elements of service delivery neglected or compromised because program designers did not take a coordinated or holistic view towards different stages of the user journey – from awareness to engagement to retention. Drawing best practices from the private sector, our teams leverage user insights to create a holistic picture of needs and opportunities across the entire service delivery experience. We work with all stakeholders, from end-beneficiaries to key decision-makers, to align around the most promising opportunities to create value across the ecosystem, before engaging in specific program designs. We then work to rapidly prototypes and test programmatic solutions to validate their market fit as well as generate impact data that can drive M&E and other evaluation models.

SERVICE INNOVATION - FINANCIAL INCUSION DIG partnered with frog Design and BTPN bank to design a new base of the pyramid financial service offering using branchless banking infrastructure that is currently being piloted in Indonesia for rollout and scale-up. Learn more (see”BTPN” page 98)

SERVICE INNOVATION - FINANCIAL INCUSION

DIG partnered with frog Design and BTPN bank to design a new base of the pyramid financial service offering using branchless banking infrastructure that is currently being piloted in Indonesia for rollout and scale-up.

Learn more (see”BTPN” page 98)

PROGRAM AND INCENTIVE DESIGN - FISHERIES The DIG team worked with a network of local NGO’s and social enterprises in Indonesia and Chile to conceptualize and test new incentive models and livelihood programs to support artisanal fishers as they transition to more sustainable fishing practices. More on Putting Fishermen First More about Dalberg's Sustainable Fisheries Program

PROGRAM AND INCENTIVE DESIGN - FISHERIES

The DIG team worked with a network of local NGO’s and social enterprises in Indonesia and Chile to conceptualize and test new incentive models and livelihood programs to support artisanal fishers as they transition to more sustainable fishing practices.

More on Putting Fishermen First

More about Dalberg's Sustainable Fisheries Program

NEW DELIVERY PLATFORMS - RURAL INTERNET DIG worked with public and private sector actors to conceptualize and pilot new business models for last mile Internet delivery in Kenya and Nigeria combining satellite and WIFI capabilities.

NEW DELIVERY PLATFORMS - RURAL INTERNET

DIG worked with public and private sector actors to conceptualize and pilot new business models for last mile Internet delivery in Kenya and Nigeria combining satellite and WIFI capabilities.


Innovation Strategy & Capacity Building

Many of our clients have experimented with a range of different design and innovation methodologies, but encountered significant hurdles when they tried to integrate and sustain these approaches within their organizations. That is not a satisfying result for us, or a recipe for long-term relationships and lasting impact. We see it as our responsibility is to ensure that our clients get maximum value out of the resources they invest with us by transferring knowledge and building capacities to innovate on a long term basis. The DIG team has deep experience creating toolkits and other training materials to support capacity building in a wide range of organizations in the public and private sector. We take a hands-on approach, which drives learning through active engagement. It is our belief that many of the methods we employ have a strong element of common sense. We have seen time and again how individuals with a strong sense of curiosity and empathy – qualities that are readily available in public sector organizations ¬– will lend themselves to the quick adoption of design and innovation methodologies. 

HUMAN CENTERED DESIGN STRATEGY Dalberg developed a preliminary strategy for increasing the value of human-centered design (HCD) approaches to support a major foundation’s global health portfolio; and identify opportunities for investment that will increase design capacity in underserved markets. 

HUMAN CENTERED DESIGN STRATEGY

Dalberg developed a preliminary strategy for increasing the value of human-centered design (HCD) approaches to support a major foundation’s global health portfolio; and identify opportunities for investment that will increase design capacity in underserved markets. 

CUSTOMER EXPERIENCE TOOLKIT AND CAPACITY BUILDING CGAP engaged DIG to translate their knowledge base into a ‘customer experience toolkit’ to assist financial service providers in designing products and services with maximum appeal and uptake for the unbanked as well as strategies to institutionalize customer insights capabilities within their organizations

CUSTOMER EXPERIENCE TOOLKIT AND CAPACITY BUILDING

CGAP engaged DIG to translate their knowledge base into a ‘customer experience toolkit’ to assist financial service providers in designing products and services with maximum appeal and uptake for the unbanked as well as strategies to institutionalize customer insights capabilities within their organizations

INNOVATION TOOLKIT DEVELOPMENT The Dalberg / DIG team developed an Innovation Primer for a major US foundation that provides staff with tangible, concrete ways to determine whether and how best to integrate a broad set of innovation models within their work as well as support their portfolio of grantees.

INNOVATION TOOLKIT DEVELOPMENT

The Dalberg / DIG team developed an Innovation Primer for a major US foundation that provides staff with tangible, concrete ways to determine whether and how best to integrate a broad set of innovation models within their work as well as support their portfolio of grantees.