DIG combines skills drawn from top tier design and innovation consultancies with the robust business analysis and strategic planning capabilities of Dalberg to support a unique set of integrated offerings for our clients:
Frequently, organizations go to considerable expense and effort to bring together diverse stakeholders, only to make poor use of their time, missing the opportunity to generate new perspectives and approaches in an active and collaborative manner. Our design team is fully acclimated to working across disciplines to drive alignment toward shared visions and breakthrough thinking. We appreciate the level of effort and investment that is required to get key stakeholders together. Our approach to facilitation is structured and thorough to make the best use of the time and experience in the room. We employ a diverse set of skills and techniques drawn from lateral thinking, participatory design, scenario planning and system mapping to provide participants working in pairs or small teams with regular prompts and provocations to push their thinking and generate fresh points of intersection. We have successfully applied our methods to small convenings of 5-10 people and large sessions with more than 200 participants.
Product & Business Prototypes
We have seen too many organizations get stuck in long program planning cycles and then invest valuable resources in expensive pilots without taking the simple step to rapidly prototype and test their assumptions early-on. DIG specializes in using agile techniques to test and validate new product, program or business concepts. Our approach takes full advantage of the broader management consulting capabilities of Dalberg to ensure that we test both behavioral and business hypotheses in an integrated and iterative manner. We apply this approach to a broad range of interventions, not just products. Our team is able to rapidly test and prototype a range of behavior change, incentive and service delivery models using a diverse set of design tools. Our approach leverages key techniques from social science and participatory design to ensure that the results are structured and rigorous.
Service & Program Design
Social impact generally requires influencing multiple dimensions of a complex ecosystem, whether in health, education or humanitarian response. Too often these separate touchpoints are considered in isolation. The resulting experience for end users, as well as for providers and other stakeholders, is often fragmented with key elements of service delivery neglected or compromised because program designers did not take a coordinated or holistic view towards different stages of the user journey – from awareness to engagement to retention. Drawing best practices from the private sector, our teams leverage user insights to create a holistic picture of needs and opportunities across the entire service delivery experience. We work with all stakeholders, from end-beneficiaries to key decision-makers, to align around the most promising opportunities to create value across the ecosystem, before engaging in specific program designs. We then work to rapidly prototypes and test programmatic solutions to validate their market fit as well as generate impact data that can drive M&E and other evaluation models.
Innovation Strategy & Capacity Building
Many of our clients have experimented with a range of different design and innovation methodologies, but encountered significant hurdles when they tried to integrate and sustain these approaches within their organizations. That is not a satisfying result for us, or a recipe for long-term relationships and lasting impact. We see it as our responsibility is to ensure that our clients get maximum value out of the resources they invest with us by transferring knowledge and building capacities to innovate on a long term basis. The DIG team has deep experience creating toolkits and other training materials to support capacity building in a wide range of organizations in the public and private sector. We take a hands-on approach, which drives learning through active engagement. It is our belief that many of the methods we employ have a strong element of common sense. We have seen time and again how individuals with a strong sense of curiosity and empathy – qualities that are readily available in public sector organizations ¬– will lend themselves to the quick adoption of design and innovation methodologies.