CFSI + ACCION
Design Impact Group

Working together with the Center for Financial Services Innovation & the Center for Financial Inclusion at Accion, we sought to understand whether a global version of their financial health framework could advance our collective understanding of consumer behavior and deepen our appreciation of the impact of finance on personal well-being among the poor. We did not focus this inquiry on the ways in which people use payment, savings, credit, and insurance services, but rather tried to build a holistic understanding of how financial aspirations shape the lives and behavior of the poor on a day-to-day basis.

Download report (7.8 MB pdf)

Robert Fabricant

In the Stanford Social Innovation Review, Robert Fabricant argues that social impact designers must shift their focus from designing individual products and services to shifting the fundamental dynamics of development work by addressing problems such as: a technology-first mindset that assumes adoption and engagement are someone else’s problem; the lack of skills in the development community to test and iterate solutions before committing to expensive pilots; and the lack of funder support for experimentation.

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PUBLICATIONS

FINANCIAL INCLUSION FIT TO SIZE BRIEF

Rural & Agricultural Finance Learning Lab
Dalberg - Design Impact Group

The fourteenth briefing note in a series from the Initiative for Smallholder Finance, where we explore the causes of low uptake in digital credit for smallholders to better understand how we can develop concrete product solutions to jump-start adoption of digital credit products by them. 

Download Brief (0.5 MB pdf)

 

CUSTOMER EXPERIENCE TOOLKIT (+ Workbook)

CGAP
Dalberg - Design Impact Group

DIG collaborated with CGAP to develop the Customer Experience Toolkit. This resource -and its accompanying workbook- equips organizations to create empowering customer experiences through a hands-on approach, and is the only resource that specifically targets the financial services community with a focus on unbanked and underbanked customers. 

Download Toolkit (2.5 MB pdf)
Download Workbook (0.8 MB pdf)

BUSINESS CHALLENGES BOOKLET

CGAP
Dalberg - Design Impact Group

DIG worked closely with CGAP to develop the Business Challenges Booklet. This booklet offers guidance to financial service providers on how to overcome the three most common business challenges, and reveals how customer experience methods help teams rapidly gather key insights, successfully enter new markets, and increase their existing customer base.

Download Booklet (1.5 MB pdf)

 

DRIVING DEMAND FOR CHLORHEXIDINE TOOLKIT

USAID CII
Dalberg - Design Impact Group

DIG worked closely with USAID’s Center for Accelerating Innovation and Impact (CII) to develop the "Driving Demand for Chlorhexidine toolkit", to support the development and adaptation of tools to drive demand of chlorhexidine for umbilical cord care. The toolkit is designed for countries and communities in the process of introducing and scaling chlorhexidine, using Nigeria as a representative example for its current chlorhexidine scale-up efforts.

Download Toolkit  (10 MB pdf)
Learn More on Healthy Newborn Network

 

THE INNOVATION GUIDE FOR FUNDERS

Rockefeller Foundation
Dalberg - Design Impact Group

Innovation isn’t just a matter of luck but a process that can be managed, supported and nurtured. Foundations and donors, who have acted as investors in social change, can be stewards of innovation as well. In 2016, DIG collaborated with a Rockefeller Foundation to design an online platform to support funders in the process of evaluating innovation methods and managing an innovation portfolio. This guide provides concrete examples and recommendations that address the typical risks that donors face in trying more experimental approaches in their work.

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CUSTOMER EXPERIENCE PLAYBOOK

CGAP
Dalberg - Design Impact Group

DIG collaborated with CGAP, Dalberg Mumbai and Janalakshmi Financial Services in India to develop the Customer Experience Playbook. Although initially created for Janalakshmi staff, this resource is designed for any FSP serving low-income customers to improve their customer experience, and equip staff to help transform their organizations.

Download Playbook (5.8 MB pdf)

 

DIRECT TO FARMER FINANCE INNOVATION PLAYBOOK

Initiative for Smallholder Finance

DIG led a collaborative research, design and ideation process to explore innovative models for direct-to-farmer finance providers to better serve smallholder farmers. Our Design Lab engaged farmers, donors and finance providers to identify five breakthrough opportunities for direct-to-farmer finance innovation.

Download Report (3 MB pdf

HOW WOULD FARMERS MEASURE THE IMPACT OF FINANCIAL SOLUTIONS?

Dalberg - Design Impact Group

DIG worked closely with the Rural and Agricultural Finance Learning Lab to better understand the current impact of rural and agricultural finance (RAF). Employing a human-centered design methodology, the Dalberg team undertook in-depth interviews with farmers in Ghana and Kenya to understand and capture their perspectives on success, and inform future approaches to measuring impact.

Download Report (969 KB pdf)

EMPOWERING WOMEN TO USE THE MOBILE INTERNET

GSMA’s Connected Women & Digital Inclusion

This groundbreaking report, based on user research that we conducted in Kenya, India and Indonesia, analyzes the challenges women face when accessing mobile internet with low mobile literacy and digital skills; understand how women learn these skills; and identify the barriers women run up against in various learning channels.

Download Report (3 MB pdf)

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HCD POSTER #1: THE DESIGN PROCESS

Design Impact Group

Human centered design provides a robust framework for integrating user needs throughout the program design and implementation process. But it can be a challenge to determine when and where to best apply design to your work, particularly if you are unfamiliar with the broad range of design capabilities in the market. This simple guide will get you started.

Download Poster (112 KB pdf)

HCD POSTER #2: THE DESIGN ECOSYSTEM

Design Impact Group

Despite the increased interest in design most development organizations find it difficult to tap local design resources in key markets. We offer a comprehensive framework for strengthening the design ecosystem, identifying key market failures and opportunities to align capacity building with market needs.

Download Poster (120 KB pdf)

 

SMART MAPS FOR SMART CITIES: INDIA

Dalberg - Design Impact Group

DIG worked closely with the Dalberg Mumbai team and Google to communicate the potential impact of "Smart Maps" on India's urban future through the design of this high impact report which describes how Indian cities can save 13,000 lives, gain over $8 billion in revenue, and reduce one million metric tons of carbon emissions a year

Download Report (24.1 MB pdf)

 
 

MAKING THE CASE FOR DESIGN IN THE DEVELOPMENT SECTOR

Design Impact Group

Interest in human centered design (HCD) has been growing within the development sector, yet few organizations have figured out how to integrate design approaches into their work on a consistent basis. This report provides a snapshot of the potential value and the shortcomings of design for development as well as pathways to increase its impact and sustainability as a meaningful contributor to program success and lasting outcomes.

Download Report (431 KB pdf)


ARTICLES

 

MOST PROGRESSIVE UX FOR SOCIETY

Robert Fabricant

프로그 디자인 출신 로버트 파브리칸트(Robert Fabricant)와 라비 차트파(Ravi Chhatpar)는 달버그 세계 발전 자문단(Dalberg Global Development Advisor)의 안정적 기반과 전문적 자산을 디자인과 접목해 사회에 긍정적인 변화를 가져 오고자 파트너쉽을 맺고 사내의 독립된 조직으로 디자인 임팩트 그룹을 설립했다. 개발도상국의 균형 잡힌 발전과 투자를 추구하는 달버그는 디자인 임팩트 그룹의 인간 중심 디자인 방법론을 통해 사회 변혁에 주목하는 디자인 컨설팅을 제공하고 있다.

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LEARNING FROM CLIENTS: HUMAN-CENTERED DESIGN TOOLS

Ravi Chhatpar

In this article Ravi reflects on the farmer persona human-centered design exercise at the Cape Town Learning from Rural Clients workshop in November 2015, and provides a mini treasure trove of HCD tools and resources, from personas and journeys to ideation and prototyping.

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16 AMAZING DESIGN AGENCIES YOU SHOULD KNOW ABOUT

Vivian P. Li

In this article, Vivian Li from Tradecraft includes Dalberg - Design Impact Group as one of the 16 noteworthy agencies that produce incredible work today, yet they’re harder to surface and difficult to qualify as an agency because of the nature of their work. Vivian explains why each one deserves recognition and provides examples of their best work.

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FISHERMEN FIRST: PROTECTING THE PEOPLE BEHIND WHAT WE EAT

Robert Fabricant & John B. Thomas

In this post on the Huffington Post Green Blog, Robert Fabricant and John B. Thomas discuss the violations of human rights inherent to the fishing industry today, and offer some promising ideas for intervention to contribute to a more sustainable food system and improve the lives of fisherfolk.

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THE ETHICS OF INNOVATION

Robert Fabricant & Chris Fabian

In this post on SSIR, Robert Fabricant offers an ethical framework to bridge the worlds of startup technology and international development to strengthen cross-sector innovation in the social sector based on nine principles that UNICEF and other development sector actors developed and adopted.

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MOBILIZING BANKING FOR INDONESIA'S POOR

Trevor Zimmer, Michael Mori

In this article published in MIT Innovations journal, Michael Mori and Trevor Zimmer assess the demand for mobile financial services and branchless banking (MFS/BB) among poor Indonesians and suggests how businesses should design and market financial products to incentivize adoption. It also evaluates the factors that regulators should consider when designing MFS/BB regulations.

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THE RAPIDLY DISAPPEARING BUSINESS OF DESIGN

Robert Fabricant

In this opinion piece on Wired, Robert Fabricant offers his reflections on the rapid consolidation of the design business in 2014 and makes the case for a healthy, independent design practice to tackle broader social issues that do not fit within a single corporate mandate.

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DIGITAL DESIGN FOR EMERGING MARKETS

Robert Fabricant & Ravi Chhatpar

In the MIT Innovations Journal, Ravi Chhatpar and Robert Fabricant explore how design in emerging markets can address the dual challenges of textual and technical literacy and move to a more robust concept of fluency that encompasses a broader set of contextual and cultural factors into design decisions.

Download Article (3 MB pdf)

 

 

MEET YOUR NEW R&D TEAM: SOCIAL ENTREPRENEURS

Robert Fabricant

CSR is generally viewed as a way to “give back” to communities that a business operates in. What happens when you reverse that model and place these investments at the front-end of your corporate innovation strategy? In this post on HBR.org, Robert Fabricant discusses an approach to social innovation that can drive both new opportunities and new behavior within your organization while achieving social impact?

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DIY INNOVATION

Rodrigo Canales, Charlie Cannon, Christopher Fabian, Robert Fabricant, Erica Kochi and Rebecca Rabison

In this article for the Rotman Management Journal, Robert Fabricant introduce a framework for building a powerful innovation capacity within your organization and ways to measure how innovation adds direct value to your core business.

Download Article (3.3 MB pdf)

 

 

WHY IS AN APP WORTH AS MUCH AS A SMALL OIL FIELD?

Robert Fabricant

In this post on HBR.org, Robert Fabricant examines Facebook’s acquisition of WhatsApp in light of the increased importance of user experience as an increasingly valuable resource online. He applies on the concept of “option value” first applied to the oil business to the mobile tech industry in emerging markets.

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8 LESSONS FOR CREATING SOCIAL IMPACT

Robert Fabricant

In this post for Fast Company, Robert Fabricant describes some of the challenges designers face as they work in social impact and highlights eight lessons learned from his experience on Project Masiluleke and other social impact partnerships

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HUMAN-CENTERED DESIGN AND THE LAST MILE

Robert Fabricant, David Milestone and Claire Qureshi

Community health workers (CHW's) are the last mile in public health and critical to achieving the Millennium Development Goals. Yet many in global health view CHW’s as inadequate replacements for trained health professionals. In this post on SSIR, the authors provide a framework that places front line workers at the center of program design strategies, strengthening their role as a vital link between communities and the health system.

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WHY YOU SHOULDN'T CALL YOURSELF A SOCIAL GOOD DESIGNER

Robert Fabricant

In this interview for Fast Company, Robert Fabricantdiscusses his work to design new solutions to improve health outcomes in the developing world, but why he never calls it "giving back."

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3 MOST VITAL THINGS TO KNOW ABOUT SOCIAL DESIGN

Robert Fabricant

In this post for Core77, a leading forum for designers, Robert Fabricant shares three of the most vital things to understand about the field of social design: "avoid the Big Idea trap", "respect the practical bits" and "a fresh perspective will only get you so far".

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"EARLY IN THE PROCESS": AN INTERVIEW WITH ROBERT FABRICANT

Robert Fabricant

In this interview on the Impact Design Hub, Robert Fabricant discusses the challenges and opportunities for designers working in social impact and why he founded the Design Impact Group at Dalberg.

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SAVINGS GROUP FUEL DIGITAL DESIGN FOR SMALLHOLDERS IN RWANDA

Melanie Kahl, Montana Cherney, Sebastian Barrera and Ashish Kumar

When applying human-centered design to financial inclusion, it’s often revealing to look to informal solutions to better understand gaps and opportunities in formal systems. While these insights about the mechanics, agility, trust, and intimacy of savings groups suggest compelling opportunities for mobile innovation, the DIG team looks at how past experiments to bring technology into these contexts have often fallen short and further explores new strategies. 

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